Dear customers,

We are happy to announce that the concert will be part of 2023 Global Tour!!

The tickets you purchased will remain valid for the new date and do not need to be replaced.

Q&A:

Q: I purchased a ticket for the original date, do I need to replace the ticket?

A.: No need. Your ticket is valid for the new date. 

Q: The ticket shows the previous date of the festival (10/06/2020), is it correct?

A.: Your ticket is valid for the new date. There is no need to replace it.

Q: I purchased tickets to the general admission and the ticket gives me a specific gate number. Do the gate numbers remain the same on the new date?

A: Indeed, all the details that appear on the ticket except for the date remain unchanged.

Q: I purchased the VIP seating tickets, is it possible to exchange it for the Golden Ring Admission?

A: VIP and Golden Ring tickets are sold out so tickets cannot be exchanged.

Q: I used a benefit I received from MAX / Frequent Flyer / American Express, do I need to get a new benefit code?

A: No. Your order remains as is, no need to make any changes.

Q: Is there a change in festival opening hours?

A: No. Doors are 4pm.

Q: I purchased a self-collecting ticket and collected it already, do I need to go to the office and replace it with a new one?

A: Your ticket is valid for the new date. There is no need to replace it.

Q: Unfortunately I can't get to the festival on the new date, what can I do?

A: We will definitely miss you! However, you can contact us here and we will deal with it as soon as possible. To submit a cancellation request click here.

Q: I bought tickets for me and my friends but unfortunately they can't arrive on the new date. Can part of the order be canceled?

A: Unfortunately, part of the order cannot be canceled. You will need to cancel and buy new tickets.

Q: I have another question, what to do?

A: Click here to contact us and we will get back to you soon!